Refund policy
We want you to be completely satisfied with your purchase from Aur Yeh. If for any reason you are not, we offer a hassle-free return policy.
3-Day Return Policy
You have 3 days after receiving your item to request a return.
Eligibility for Return
To be eligible for a return, your item must meet the following criteria:
Starting a Return
To initiate a return, please contact us at safarihome2@gmail.com. If your return request is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that we cannot accept items sent back to us without prior approval.
If you have any questions or need further assistance with your return, you can always reach out to us at safarihome2@gmail.com.
Damages and Issues
Upon receiving your order, please inspect it carefully. If you find that the item is defective, damaged, or if you have received the wrong item, please contact us immediately. Provide photographic proof of the issue so that we can promptly evaluate the problem and make it right for you.
Exceptions / Non-Returnable Items
Please be aware that certain types of items cannot be returned. These include custom products (such as special orders or personalised items).
If you have questions or concerns about the return eligibility of a specific item, please get in touch with us.
Sale Items and Gift Cards
Unfortunately, we cannot accept returns on sale items or gift cards. All sales of these items are final.
Exchanges
If you wish to exchange an item, the quickest way to ensure you get what you want is to first return the item you have. Once your return is accepted and processed, you can then make a separate purchase for the new item you desire.
Refunds
We will notify you once we’ve received and inspected your return. After evaluation, we will inform you whether your refund has been approved or not. If your refund is approved, it will be automatically processed to your original payment method. Please keep in mind that the processing and posting of refunds by your bank or credit card company may take some time.
3-Day Return Policy
You have 3 days after receiving your item to request a return.
Eligibility for Return
To be eligible for a return, your item must meet the following criteria:
- It must be in the same condition that you received it.
- It should be unworn or unused.
- All tags must be attached.
- It must be in its original packaging.
- You’ll also need to provide the receipt or proof of purchase.
Starting a Return
To initiate a return, please contact us at safarihome2@gmail.com. If your return request is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that we cannot accept items sent back to us without prior approval.
If you have any questions or need further assistance with your return, you can always reach out to us at safarihome2@gmail.com.
Damages and Issues
Upon receiving your order, please inspect it carefully. If you find that the item is defective, damaged, or if you have received the wrong item, please contact us immediately. Provide photographic proof of the issue so that we can promptly evaluate the problem and make it right for you.
Exceptions / Non-Returnable Items
Please be aware that certain types of items cannot be returned. These include custom products (such as special orders or personalised items).
If you have questions or concerns about the return eligibility of a specific item, please get in touch with us.
Sale Items and Gift Cards
Unfortunately, we cannot accept returns on sale items or gift cards. All sales of these items are final.
Exchanges
If you wish to exchange an item, the quickest way to ensure you get what you want is to first return the item you have. Once your return is accepted and processed, you can then make a separate purchase for the new item you desire.
Refunds
We will notify you once we’ve received and inspected your return. After evaluation, we will inform you whether your refund has been approved or not. If your refund is approved, it will be automatically processed to your original payment method. Please keep in mind that the processing and posting of refunds by your bank or credit card company may take some time.